Generally we are unable to make any changes, however if your order has not been shipped it may be possible. Please Contact us immediately at summer@the7thavenue.com with your request and order details.
We are so sorry to hear this. Please reach out to our customer service team by sending an e-mail to summer@the7thavenue.com. Make sure you have your order number, email address, and clear photos of the faulty piece to help us provide you with the quickest solution.
Yes, all customers are responsible for their return fees. We recommend using a service that offers tracking and insurance as we are not responsible for any lost packages.
