Generally we are unable to make any changes, however if your order has not been shipped it may be possible. Please Contact us immediately at email@example.com with your request and order details.
We are so sorry to hear this. Please reach out to our customer service team by sending an e-mail to firstname.lastname@example.org. Make sure you have your order number, email address, and clear photos of the faulty piece to help us provide you with the quickest solution.