Orders are normally packed and dispatched within 48 hours (Business days), from there your order will be handled by Australia Post (Australia) or DHL Express (International).
An e-mail will be sent to you with the tracking number for you to follow up on your order.
If you are ordering outside Australia you might be charged custom duties and taxes based on your order value.
These duties and taxes are not included in the total order price and not included in the overall shipping cost. These taxes are applied by the country where the order has been made.
For further information, we recommend contacting your local customs office.
Generally we are unable to make any changes, however if your order has not been shipped it may be possible. Please Contact us immediately at info@the7thavenue.com with your request and order details.
We are so sorry to hear this. Please reach out to our customer service team by sending an e-mail to info@the7thavenue.com. Make sure you have your order number, email address, and clear photos of the faulty piece to help us provide you with the quickest solution.
Yes, all customers are responsible for their return fees. We recommend using a service that offers tracking and insurance as we are not responsible for any lost packages.
Credit Cards: We provide a secure
credit card transaction. Rest assured, your card number will be protected using
industry-leading encryption standards. We guarantee a safe shopping experience
on our website. We currently accept Visa and MasterCard credit cards.
PayPal: We also offer PayPal as a method of payment. All you have to
do is select PayPal as a payment method (after filling in your customer
information) and proceed to 'Buy Now'. You will be redirected to your PayPal
account where all your debit or credit card details and address will be
displayed, as well as your desired purchase.
If there has been money taken from your account even though your order was unsuccessful, this amount has been reserved by your bank and will automatically return back to your account within 2-5 working days.
