Orders are normally packed and dispatched within 48 hours (Business days), from there your order will be handled by Australia Post (Australia) or DHL Express (International).
An e-mail will be sent to you with the tracking number for you to follow up on your order.
Generally we are unable to make any changes, however if your order has not been shipped it may be possible. Please Contact us immediately at info@the7thavenue.com with your request and order details.
We are so sorry to hear this. Please reach out to our customer service team by sending an e-mail to info@the7thavenue.com. Make sure you have your order number, email address, and clear photos of the faulty piece to help us provide you with the quickest solution.
